RETURNS & REFUNDS

At Casette, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

We accept returns within 7 days of delivery if:

The item received is damaged, defective, or incorrect.
The product is unused and in its original packaging.
Proof of purchase is provided.

Non-Returnable Items

The following items are not eligible for return:

Products damaged due to misuse, mishandling, or normal wear and tear.
Items returned without original packaging.
Customized or personalized products (if applicable).
Products purchased during clearance or final sale promotions.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

Your order number
Photos of the product
Photos of the packaging

Our team will review your request and arrange a replacement or refund where applicable.

Refund Process

Once your return request is approved and the product is received and inspected, we will process your refund.

Refunds are typically issued within 5–7 business days to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Replacement Policy

If your product arrives damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability.

Return Shipping

If the return is due to our error (damaged, defective, or incorrect product), return shipping costs will be covered by Casette.
For all other approved returns, shipping charges may be deducted from the refund amount.